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Axcient x360Recover

Axcient x360Recover
Formerly BRC

Overview

What is Axcient x360Recover?

Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into…

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Recent Reviews

Great Product!

10 out of 10
March 29, 2024
We are an MSP and we use it at almost all our clients. I currently only have one on site BDR device.
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TrustRadius Insights

Axcient x360Recover has been widely used by organizations and managed services providers, or MSPs, for various backup and disaster …
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Solid Reliable product.

9 out of 10
February 28, 2023
We deploy this via HAAS/SAAS based on our client's contract. We deploy combination our own appliances and D2C. We use Axcient for BCDR, …
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Great Backup Software

10 out of 10
February 28, 2023
Incentivized
We user Axcient X360Recover as our primary backup solution for all of our clients. We primarily use the BDR option, but in some cases do …
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Bryant PC Review

10 out of 10
February 28, 2023
Incentivized
We use it to deploy to our customers with servers and critical workstations. We back them up both locally and direct to cloud. We have …
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Axcient x360

10 out of 10
February 28, 2023
Incentivized
We use Axcient as a cloud backup for our servers. It works really well and is easy to setup. The web interface is simple and easy to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 24 features
  • Flexible deployment (35)
    8.9
    89%
  • Snapshots (35)
    8.7
    87%
  • Instant recovery (35)
    8.1
    81%
  • Management dashboard (35)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Axcient x360Recover?

Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Veeam Data Platform?

Veeam’s® premier product, Veeam Backup & Replication™, delivers availability for all cloud, virtual, Kubernetes and physical workloads. Through a management console, the software provides backup, archival, recovery and replication capabilities.

What is Veeam Backup for Azure?

Veeam® Backup for Azure delivers native, policy-based protection for reliable recovery from accidental deletion, ransomware and other data loss scenarios. With an API-first approach, immutable backups and full- and file-level restores ensure resilient protection that’s easy and cost-optimized,…

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Features

Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

8.4
Avg 7.9

Enterprise Backup

Enterprise backup solutions are implemented by IT professionals to automatically and safely backup data hosted on a range of systems (including cloud-native workloads, servers, databases, laptops and mobile devices) to external cloud storage.

8.4
Avg 8.3

Disaster Recovery

Features related to planning, configuring, testing, and executing disaster recovery strategies.

8
Avg 7.5
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Product Details

What is Axcient x360Recover?

Axcient x360Recover is a business continuity and disaster recovery (BCDR) solution for MSPs and the SMBs they serve. x360Recover protects data from cyberthreats like ransomware or risks like accidental deletion, boasting a solution that is simple to deploy and manage. Delivered as a direct-to-cloud or appliance-based deployment, x360Recover is designed to cover all modern backup and recovery use cases—including appliance, server, and cloud-to-cloud—with a solution built on Axcient's proprietary Chain-Free backup technology and including features like AirGap, AutoVerify, Virtual Office, Local Cache, and PSA/RMM integration. By eliminating the pains and inefficiencies of chain management, Axcient aims to simplify management and can include flat-fee pooled data storage and secure long-term retention by default. Backup integrity is automatically verified, and one or more systems can be virtualized almost instantly. The vendor states x360Recover delivers an RPO of 15-minutes and an RTO of less than 1-hour.

Axcient x360Recover Features

  • Supported: AirGap
  • Supported: AutoVerify
  • Supported: Local Cache
  • Supported: Virtual Office
  • Supported: Flat-fee Pooled Data Storage and Secure Long-term Retention

Axcient x360Recover Integrations

Axcient x360Recover Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in the Axcient Cloud. The Virtual Office is an on-demand replica in the Axcient Cloud of the protected on-premises environment. There are several options for accessing VMs running in a Virtual Office, including remote desktop and VPN. A Virtual Office can be stood up either manually or by utilizing Axcient’s built-in automation and orchestration features in the web Remote Management Console.

Datto Cloud Continuity, Datto File Protection, and Datto SIRIS are common alternatives for Axcient x360Recover.

Reviewers rate Flexible deployment highest, with a score of 8.9.

The most common users of Axcient x360Recover are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(106)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Axcient x360Recover has been widely used by organizations and managed services providers, or MSPs, for various backup and disaster recovery purposes. Users have deployed Axcient appliances to their clients, offering file retention and easy restoration, ensuring data is backed up and safe from threats. MSPs rely on Axcient x360Recover to provide backup and disaster recovery solutions, safeguarding clients from Ransomware viruses and enabling virtualizations during server downtime. The software also supports clients' continuity with cloud backups, offering multiple backup and replication options while shortening the mean time to recovery. Users praise Axcient x360Recover for its commitment to product improvement over the years, continually adding new features.

The ease of installation and recovery process of Axcient x360Recover is highly appreciated by users, along with the helpfulness of the support team. Users have found the software invaluable in systems failures, allowing for rapid virtual instances of failed systems. Additionally, Axcient x360Recover is utilized for backup, disaster recovery, continuity, and security goals. The software has shown significant improvements in offsite speed and reliability since version 5.0, enabling users to successfully perform full and virtualization recoveries. Overall, Axcient x360Recover is used by companies, managed IT clients, and MSPs for a range of backup and disaster recovery needs, providing peace of mind and efficient data protection.

Based on user reviews, it is commonly recommended to prioritize the minimum requirements when using local appliances with Axcient x360Recover. It is also advised to explore other similar products and consult with companies that have firsthand experience before making a decision. Taking advantage of the trial period offered by Axcient x360Recover and replibit is suggested for assessing their strengths. Users recommend seeking additional technical support training and exploring the various ways x360Recover can help achieve backup goals. They also advise evaluating the specific system being backed up before selecting Axcient x360Recover and fostering a strong relationship with the vendor for reliable support during any issues. Opting to have the local appliance onsite for recoveries rather than solely relying on direct cloud backup is considered an ideal setup. Users suggest utilizing the one-on-one training sessions to gain comprehensive understanding of the system. Additionally, running a trial to test Axcient x360Recover is recommended, and if consistent space issues arise, considering hardware upgrades might be necessary. Users advise ensuring that security standards are met before finalizing a decision about Axcient x360Recover. Furthermore, replibit is highly regarded for its easy access and dependable backup solutions, with users considering it as the leading backup software that has saved them on multiple occasions. The backup and recovery dashboard in replibit is particularly praised for its ability to quickly identify any issues. Lastly, eFolder is acknowledged as a commendable system that offers good value for money, especially for compliance with data regulations.

Attribute Ratings

Reviews

(1-6 of 6)
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January 25, 2023

Good, not perfect

Score 6 out of 10
Vetted Review
ResellerIncentivized
Backup a few hundred Workstations and Servers to D2C. Also dozens of servers on Replibit Applicances. x360Sync to organize and share files for several clients. X360 Cloud to backup several clients Azure directories.
  • Back up files
  • Generate backup images for restoration
  • Mount and Browse backup directories
  • Better user management for Client access
  • More reliable bare Metal Recovery process (rarely works)
  • More reliable downloads for large files
Good:
-Recovering single or groups of files from a backup image.
-Timely Support
-Documentation of most common tasks

Not great:
-Recovering a Windows Backup Image to a new PC, and it actually boots up properly. (Many issues in past)
-Unstable platform (x360Recover tools, browser, etc.)
-Too many management portals (Replibit)
-No MacOS support
Score 10 out of 10
Vetted Review
Reseller
We are an MSP that services around 5K machines in the Austin, TX and surrounding area. We use Axcient internal and resell to our clients as a BDR service. It has saved several of our clients within the first year of service that got it by a Ransomware virus. It backs up hourly and being able to run virtualizations when a server down is fantastic.
  • Backs up data onsite and offsite
  • Virtualizes Backed up data
  • Restores quickly to both VM and bare metal devices
  • It would be nice to have less clicks to enter a clients device.
  • Better reporting.
  • Access to API to we can add it to our internal monitored Dashboard.
I feel that Axcient x360Recover is well suited for any environment, both large and small. Weather you build your own device, BYOD or purchase one of theirs, it all works great. I even use it at home via the direct to cloud option. Well work the investment. I am unable to find a downside at this time.
November 30, 2022

Very Happy MSP

John Neibel Data Recovery Expert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Backup and DR for my customers. I build my own local appliance hardware and install Axcient x360Recover on them. I also have offsite storage (vaults) that I manage at a colo facility. I do DR on both the local appliance and remove vaults. I replaced Appassure/Replay after Dell purchased and make it work for only 1 client per server (I had 60).
  • Protecting systems
  • Simple recovery of files & folders
  • Complete Bare metal restores of entire systems
  • Mac support
  • Linux support
  • Appliance to vault to vault (last step missing
  • Alters (email) of appliances and vaults that go offline
Multiple clients that i recovered from cryptovirus /ransomware attacks w/out sending a penny.
July 18, 2014

Axcient Review

Charles Guariglia | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Axicent was deployed at a few of our client sites. The design was impressive, the ability to spin up bare-metal VM's on Axcient's hardware was very helpful in disaster recovery situations. The price however, was comparable.
  • The design was impressive, the ability to spin up bare-metal VM's on Axcient's hardware was very helpful in disaster recovery situations.
  • The GUI was easy to use and very nice when looking at all aspects of a site's backups at once
  • The price for the unit and implementation was high. Maybe unnecessary for many smaller organizations.
This product is well suited for a medium sized business who cannot afford downtime.
Diorge Tavares | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
I work for a MSP (Managed Service Provider) and we have thousands of clients we support. We are offering the Axcient product as a solution to backup a client's server locally and to the cloud and provide the ability to spin up a virtual machine locally for continuity in case a server is down, restore files, restore entire servers from a crash (bare metal) and also spinning up virtual machines in the cloud for disaster recovery and continuity if users need to work outside of the office.

Our company began using Axcient in 2012. I was brought in from the beginning as bugs were worked out and we created our standard on how to implement the solution. A year later myself and the manager of our Backup dept were flown to Axcient Headquarters to meet the Axcient staff that we worked with every day.

My impression of Axcient is that their solution is heading in the right direction. In the beginning (firmware 3-4) even the basic offsite process took forever and we had to constantly send out DAS devices (Direct Attached Storage) to copy the data from their onsite Linux appliance that all servers backed up data to. Since version 5.0 we have seen significant improvements on offsite speed and version 6.x has been great on onsite/backup copy speed. More improvements are to come that will make this product even better.

They still lack true native VM backup ability like Veeam and therefore every VM acts as it's own server being backed up at the VSS level. Axcient does it's best to keep up with firmware editions but at times they are released prematurely only to find major issues with them. We tend to stay a few versions back. Our company now has a dedicated backup team and Axcient has been our flagship to offer clients.
  • Local virtual machine can be launched from the image backups stored locally
  • Ability to manage multiple clients/appliances from their RMC (Remote Management Console) is a must for MSPs and Axcient provides this
  • Cloud continuity to load up Virtual Machines offsite in the cloud
  • Onsite backup speed, it's improving but it is in the works to get better
  • Automated firmware updates that work around backups that run
  • Ability to manage alerts by template if you are setting up local appliance alerts
Does the client have multiple on-premise servers that they cannot afford to be down for more than 1 hour? A virtual machine can be brought online from an image in a few minutes depending on machine size. You can also have the virtual machines run on standby for faster deployment.
Steve DeBellis | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We have deployed Axcient appliances to many of our clients as a backup solution. Generally, the Axcient appliance is used across the entire organization for our clients that we deploy to. It addresses the need for file retention, the occasional "oops", and allows us to restore from a fairly easy to use web interface.
  • Allows for fairly quick restores
  • Easy to use web interface
  • Painless software upgrades/updates
  • Bare metal restores
  • The web console could use some speed improvements. It often takes 15-20 minutes just to get a restore started. It also does not seem to play nice with more modern browsers
  • The appliances themselves are fairly big and cumbersome. I'd like to see smaller appliances in the future.
Axcient is great for less technical users that want to perform the restores themselves. We often find that internal staff would rather perform the restore themselves as opposed to opening a ticket with us and waiting for the restore to occur.

We often find that Axcient is not as robust as we would like and often takes way longer from start to finish to restore a file/folder as compared to other solutions.
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